Accepted online payments

Bacs is an electronic system used to make payments directly from one bank account to another. The main two types of payment are Direct Debit and Bacs Direct Credit, and the payments can take up to 3 working days to clear. The service is operated and managed by Bacs Payment Schemes Limited. FPS are electronic payments that can be made online, over the phone, in a branch or using our self-service machines. As long as the receiving bank or building society uses Faster Payments too, the payment will arrive almost immediately (though sometimes, it can take up to 2 hours).

CHAPS These are payments to UK accounts that are guaranteed to arrive on the day you make them, as long as you set up the payment in branch, by phone (Business and Premier customers only) before 3.30pm or online before 5pm.* If you set up the payment after the cut-off time, on a weekend or on a public holiday, we’ll usually send the payment the next working day. There’s a £25 fee per CHAPS payment. If you’re a Platinum Banking customer, there’s no charge. *Monday to Friday, excluding public holidays. There might be delays if we need to speak to you about your payment before we send the money.

A transaction carried out using telephone banking. TFR. Transfer. Transfer of money between accounts.

Standing order A standing order is an instruction set up by your bank or building society on your behalf which will send money to a specified account on a regular basis. You can specify the amount you wish to pay, how often, for how long, and what reference appears on statements.

Set up, cancel or amend a standing order instruction 290 KB

Direct debit When you set up a direct debit you give permission for a business to collect payment from your bank account on a regular basis. This is the preferred option when it comes to paying bills because the company can take a different amount each month depending on how much is due. In a nutshell, with a direct debit a variable amount of money is taken from your account, with a standing order you set up the amount of money to send every month.

Click Here: Set up, cancel or amend a direct debit instruction 290 KB