Introduction
- The Approach to this and all Articles is consistent with our Standard System and Procedure.
- Avar SBS Ltd are offering this service, to all existing Clients’ of Avar.
- Remote Desktop Assistance.
- The following Response Times apply:
- Between 10:00 and 16:00 (2 working hours response) – Use of Word “High”
- Between 10:00 and 16:00 (4 working hours response) – Use of Word “Routine”
- Between 15:00 and 09:00 (6 working hours response) – Use of Word “Low”
- Working hours are between 08:00 and 18:00
- There is a trial period to 31 December 2018 for all remote desktop assistance, which will be Free of Charge
- Thereafter, it will be reviewed with effect from 1 January 2019.
Terms and Conditions of Service
- A setup procedure will be required to be carried out, together with a Health Check of your systems.
- Once approved, ONLY then will you be eligible for this service.
- This is for Individuals only, does NOT apply to businesses.
- Where Individuals use business computers, then approval must be given first.
- Avar use TeamViewer as a Third-Party Software for Remote Assistance.
What is this Service?
- Remote Desktop Assistance enables Avar to access your system or device.
- Thereafter, any assistance required will be given.
- Our trained professionals can instantly logon to your PC, Laptop, Tablet or Mobile Phone to assist in any of the following:
- Rectifying system errors
- Installing and configuring new software
- Security and updates
- Setting up printers and scanners and installing drivers
- Online training and screen sharing
- Recommend automatic backups of your systems
- Offer recommendations for improvement
- Any other technical issues
What are the Benefits of this Service?
- Fast – The majority of issues can be resolved almost instantly, allowing you to continue working without interruption.
- Secure – Your Privacy and Online Security is paramount.
- Efficiency – No need to employ an IT Professional for your business. We are your outsourced IT Department.
- Cost Effective – No call out charges.
- Convenience – System updates can be run after business hours, ready for the next day.
What do I need to use this service?
- Visit this link
- Download the app
- Send us a Request for Assistance by Telephone, Telegram, SMS or Email
- Let us take over
- Sit back, Watch and Relax!
