Statutory Verification Formalities required by law. Includes Anti Money Laundering (AML) clearance checks for all clients prior to engagement. You will need to provide the necessary information outlined on the form to enable the team to complete these checks. Click here for further details and to complete the form. Collecting the basic contact and database details for: Your Personal Information Your, Organisation’s Information Or, Both. The process can be split into the following categories Share Point Contact Setup Full Personal DB Details Company DB Details TaxCalc & Accounts Packages Setup We write to your previous advisors requesting certain essential accounting and tax information. This is the hand over process and helps us determine the current position in terms of the company and personal affairs. We will also be writing to them requesting professional clearance. This is a requirement by the Institute of Chartered Accountants in England & Wales (ICAEW), prior to any client sign-up. We will conduct our Client Risk Assessment based on professional clearance and the results from the KYC. Avar are and have always been at the cutting edge of software. The entire organisation is highly software driven. We use a variety of different software and applications that enable us to service you at the lowest possible cost. The following applications will require installation, as part of our service agreement: Telegram for instant messaging (setup on your mobile and PC, Laptop or Tablet). TeamViewer for online meetings and technical support for Avar services only. All software that is required to be installed on your mobile and PC, Laptop or Tablet must be carried out by you. Avar can give instruction and guidance on setup. Avar do not accept any liability for software or hardware malfunctions that may occur. We also develop bespoke software for clients and this is led by our highly skilled IT Team. We will request Online Authorisation Codes from HMRC and request an Authentication Code from Companies House. We will ask you to sign Form 64-8 (authorising your agent), which upon signing will be forwarded to HMRC. Click this link for further details. Once the setup process is complete a meeting will be arranged to discuss the substantive work that is required to be done. The cost of the setup is free of charge. If for any reason engagement does not go ahead, there will be a fee for all the work carried out by Avar to that date. It is at this point we will ask you to agree and sign our General Rules of Engagement. All fees are agreed and must be settled prior to the work commencing. This can be by monthly standing order or a one-off payment by Credit Card online. Refer to our Fee collection policy We have implemented new S tandard S ystems & P rocedures (SSAP) for communication. Making it easier and faster to get in touch with us and for the team to stay in constant contact with our clients. To achieve this new level of efficiency we use Telegram for all clients and preferred partners. Enables us to focus on the substantive work with the ability to deal with pressing matters promptly. We use our website to upload numerous articles across a range of accounting, tax, financial and business related topics. There are various sections that can aid and assist businesses and individuals by using our knowledge bank. Our forms are designed to enable faster data collection and to Authorise and Approve submissions to HMRC and other bodies. Setup by our IT team to use Telegram It is a requirement of our Terms of Business that all clients be setup on Telegram. All files transferred are sent to you via Telegram, this ensures: All files are in your possession. You can move onto new advisors at any point without requesting documents from Avar. Further requests for documents already available in Telegram will be charged at £100 + VAT per request. For more information on Telegram, click on this link We will use a Telegram Channel entitled “Reflections” This keeps all Clients updated on any changes in accounting, tax, finance and any other important news. Avar will send all responses and transfer of files via Telegram. Email use is limited and only used if circumstances require it. This is a primary method of communication and will be used when Telegram is not appropriate. All telephone calls are recorded. Links to T elephone C onversation R ecordings (TCR) will be sent to you at the discretion of Avar or upon request by you. There will be a charge of £100 + VAT for each TCR requested subsequently or outside your standing instructions. This is slowly being phased out with the introduction of instant messaging via Telegram. We may still use SMS communication in certain events or during the client initial setup stage. This section outlines Avar’s working practices and the rationale behind our S tandard S ystem & P rocedures (SSAP ). Our Clients are generally separated into two distinct categories: These categories form the basis of the type of work we undertake. This further determines the dates by which we require information for execution of specified assignments. You must setup a Dropbox account and share the folder with Avar. A template called “Boomerang” is given to all clients to enter information The first step is that you must provide bank statements in csv format to Avar We will then part complete the Boomerang using the bank csv. A screen share meeting via TeamViewer is setup where we will complete the transactions on the boomerang, online. Other information we may require to be entered onto Boomerang is detailed below: Sales Invoices Purchase Invoices Cash Expenses Business Mileage Use of Home We encourage clients to use the above services as this: Minimises costs Does not require hard copy documents to be sent to us (invoices, vouchers and bank statements etc.) As we deal with Companies House and HMRC deadlines, information must be provided in a timely manner. The assignment will not commence until all information is received complete in its entirety. The services we offer can also be split into two categories: Advisory work is charged at a higher fee, as this involves detailed accounting, tax analysis, financial planning and advice. Execution does not include planning and advice and we will only file end of year accounts and tax returns. If you choose to opt for “Execution Only” services, it is your responsibility to take precautionary measures to protect your tax and/or accounting position going forward.
